Why Your Law Firm Needs Intake Services
If your law firm is like most legal practices, you don’t spend a lot of time in your office. As a busy lawyer, there are always depositions, meetings, conventions you need to be at. When you’re not at your office, who makes sure potential leads and clients are able to get in touch? If you don’t immediately know the answer to that question, you’re in trouble.
Telephone intake services make it easy for leads to get in touch with a human that represents you no matter what time it is. Intake services provide a more personable experience than leaving a message with an answering system since the caller speaks to an actual person. If you’ve ever seen those “Call us 24 hours a day!” ads on law firm websites, intake services are the reason those ads exist. Potential leads may hang up on an automated voice mail system, but they’ll generally take the time to speak to a call representative.
Obviously, the less dropped calls your firm receives, the higher your chances are of obtaining new cases– the more cases, the better! Using call services also lets you advertise the fact that your firm is available around the clock to be there for them– the precedent you want to set as their lawyer from the very start. Quality customer service is often a sense of comfort to potential legal clients. Let’s face it—no one likes to speak to a voicemail box.
Using legal call services ensures your phone lines are covered when you can’t be there. They can make appointment scheduling, schedule planning, and traveling infinitely easier since you’re no longer playing phone tag with clients over multiple days. Therefore, intake services significantly shrink the time it takes you to vet new leads. This is important to client as well; we live in a world that’s very much reliant on instant communication. If a potential client can’t get in touch during their lunch break, they may call another firm instead.
If your practice uses legal case management software to manage cases and firm-wide tasks, you may additionally be able to automatically integrate your intake results right into your management platform. This makes it incredibly easy to keep track of who calls your firm and for what purpose. Keeping a list of potential leads and weeding out the “frequent flyers” has never been easier.
At the end of the day, the value of legal intake services comes down to lead conversion. The more client leads you receive, the more leads you’re able to convert into legal cases. The more cases you have, the better your law firm does. It’s simple math, really. Isn’t it time to make every effort possible to become a better law firm?