Here’s a guide you can use to communicate the different ways customers can contact CasePacer’s Customer Success team for assistance:
We’re here to help you get the most out of CasePacer! Whether you have questions, need guidance, or are looking for support, we offer several ways for you to reach out:
-
Chat with Our Bot
- Access our chat bot directly through the CasePacer platform for instant answers to frequently asked questions.
- If the bot can’t resolve your issue, it will connect you with one of our Customer Success representatives.
-
Email Us
- Reach out anytime at success@casepacer.com.
- A member of our team will respond to your inquiry promptly, ensuring you get the assistance you need.
-
Customer Portal
- Log in to our Customer Portal to submit support tickets, track updates, and access helpful resources.
- The portal is available 24/7 to help you manage your tickets efficiently.
Additional Resources
- Knowledge Base: Explore step-by-step guides and FAQs in our Knowledge Base, available through the Customer Portal.
- Training and Webinars: Sign up for live training sessions or watch recorded webinars to deepen your understanding of CasePacer.
No matter which method you choose, our team is ready to assist you every step of the way!