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Our Customer Portal is your central hub for managing support tickets and accessing helpful resources. Here’s how to get started:
1. Access the Portal
- Navigate to our Knowledge Base on the CasePacer website.
- You’ll find Customer Portal links conveniently located at the top and bottom of the page.
2. Create an Account
- Before accessing the portal, you’ll need to create an account.
- Follow the prompts to set up your login credentials.
3. Submit a Ticket
- Once logged in, fill out the File Support Ticket form detailing the issue you’re experiencing.
- Be sure to provide as much information as possible to help our team address your concern quickly.
4. Monitor Your Ticket
- After submission, you can monitor the status of your ticket directly in the portal by clicking tickets at the top of the screen.
- Updates and progress notes from our Customer Success team will be available here.
5. Follow-Up
- Our Customer Success team will review your ticket and reach out to you promptly with assistance or a resolution.
By using the Customer Portal, you’ll have everything you need to stay informed and resolve issues efficiently!