Version 2026.01 | Bug Fixes & Requested Enhancements

Release Note Last Revised: January 14 2026 at 3 PM EST

Fixed Bugs (Completed)

Document template generation errors fixed
Resolved issues that caused errors or failures when generating documents from templates.
Some documents and emails originally saved pre-release not accessible to end users
Some files saved between 01/06/26-01/09/26 are not accessible via browser or CP Hub; rest assured that the files are safe and being restored for accessibility. We anticipate full restoration to all users of any inaccessible files by end of day 1/14/26. If you require any inaccessible documents or emails before they are restored in our global fix, do not hesitate to reach out to success@casepacer.com so we can escalate your specific requests.
Time tracking calculations corrected
Fixed incorrect time and duration calculations in activity logs.
Report synchronization resolved
Customer and case data now update in reporting as expected. CP Vantage report data is updated every hour. Legacy reports have a latency of 00:03s-3:00m depending on dataset size. Continued performance improvements are being investigated.

CP Direct message alerts restored
Notifications for new CP Direct messages are now delivered reliably.
Third-party integration access fixed
Resolved issues preventing access to certain external integrations.
UI inconsistencies resolved
Minor display and layout issues have been corrected for a more consistent experience.

The following issues are actively being worked on or are awaiting further review:

Additional calendar and scheduling edge cases
Some less common appointment scenarios are still under investigation, including modifying the Case field to search any combination of first/last name and case number.
Notification timing inconsistencies
In rare situations, alerts may be delayed in your top navigation bar, but are accurate within a case.
Top navigation can disappear when opening case pages in a new tab
In rare circumstances, the case pages load without the navigation bar.
Ticklers unresponsive from the case's tickler list
Some users are periodically unable to "work" a tickler from the case's tickler page; this is a browser cache issue. Please clear your cache and cookies to resolve the issue, or reach out to success@casepacer.com if this does not resolve.

Error when trying to create a new tickler from the Tickler Index
Ticklers can still be created from within a case while we resolve this.

The following requests are queued for development:

Ability to use Case Search in top navigation to search by LawsuitID
Restore the ability to see the plaintiff and case names in the browser tab headers
Enhance Switch User options for users that require specialized access

These items will be addressed in order of priority based on users' reported impact.

Not seeing your issue or feature request here? Please email us at success@casepacer.com!