Version 2026.01 | Bug Fixes & Requested Enhancements

Release Note Last Revised: January 20 2026 at 11:00 AM EST

Fixed Bugs (Completed)

Document template generation errors fixed
Resolved issues that caused errors or failures when generating documents from templates.
Some documents and emails originally saved pre-release not accessible to end users
Some files saved between 01/06/26-01/09/26 were not accessible via browser or CP Hub; rest assured that the files were safe and have been restored for accessibility. If you find any documents that are not accessible, do not hesitate to reach out to success@casepacer.com so we can escalate your specific requests.
Time tracking calculations corrected
Fixed incorrect time and duration calculations in activity logs.
Report synchronization resolved
Customer and case data now update in reporting as expected. CP Vantage report data is updated every hour. Legacy reports have a latency of 00:03s-3:00m depending on dataset size. Continued performance improvements are being investigated.

CP Direct message alerts restored
Notifications for new CP Direct messages are now delivered reliably.
Third-party integration access fixed
Resolved issues preventing access to certain external integrations.
UI inconsistencies resolved
Minor display and layout issues have been corrected for a more consistent experience.
Calendar and scheduling edge cases
We've modified the Case field to search any combination of first/last name and case number.

"Failure to load modal" error messages
Users were reporting getting this message on the calendar and some other case pages.

Ability to use Case Search in top navigation to search by LawsuitID has been restored.

Restored the ability to see the plaintiff and case names in the browser tab headers.

Error when trying to create a new tickler from the Tickler Index
Ticklers can now be created from the main Tickler Index, as well as from within a case.

Top navigation can disappear when opening case pages in a new tab
The top navigation will persist regardless of links being opened in new tabs or windows.

Ticklers were unresponsive from the case's tickler list
Some users were periodically unable to "work" a tickler from inside a case, and would instead have to open the tickler in a new tab to proceed.

Notification timing inconsistencies
In rare situations, alerts were delayed in the top navigation bar, but were accurate within a case.

The following issues are actively being worked on or are awaiting further review:

Paralegal role assignments
Some users are seeing that the Paralegal role assignment is being unassigned after saving case changes.

The following requests are queued for development:

Enhance Switch User options for users that require specialized access
Clicking a case URL from calendar appointment opens in a new tab within the browser window

These items will be addressed in order of priority based on users' reported impact.

Not seeing your issue or feature request here? Please email us at success@casepacer.com!